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Application Management Service (AMS)
HAND 7*24 GLOBAL IT OPERATION AND MAINTENANCE SERVICE CAPABILITY
HAND’s global IT operations & Operations services
How We Deliver AMS – End-to-End Operations Enablement
Beyond operations support, we deliver structured, end-to-end AMS onboarding that ensures readiness, quality, and continuity across the full service lifecycle. Our delivery consists of four key phases:
01
AMS Service Planning
- Overview of AMS service offering
- Pre-service questionnaire
- Scope and pricing discussion
- Contract finalization
02
Pre-Implementation Preparation
- Master planning and scheduling
- Security training and resource alignment
- Network and environment setup
- Incident management tool configuration
03
Knowledge Transfer
- Review of knowledge transfer documentation
- Milestone-based progress tracking
- Shadowing and walkthroughs
- Reverse shadowing by client teams
04
Service Delivery & Continuous Optimization
- Go-live confirmation
- Full-scale service delivery
- Satisfaction surveys
- Ongoing improvement initiatives
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